Delivery Terms
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Contract, order and delivery terms of Colourball Oy
Terms summary
- The receipt or invoice of purchase must be kept for warranty or defect liability reasons
- The products are subject to a right of refund and exchange of 30 days, please read the terms of exchange under “Customer returns”.
- The warranty does not apply in the case of physical or mental neglect of the product
- In the event of damage due to transportation, the customer must notify Colourball Oy no later than five days after receiving the goods.
- Merchant is responsible for processing clients data and he shares with Maksekeskus AS only information that is related to transactions.
- Colourball Oy is not responsible for possible customs duties for deliveries.
The terms in detail
Payment methods
With Klarna Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you.
You can choose between following payment methods: Invoice, Part payment, cards (Visa, Mastercard) or e-payments (OP, Nordea, Danske Bank, Säästöpankki, S-Pankki, Aktia) – all equally safe! By using Klarna Checkout you agree terms of Klarna AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service, 09-425 99 771 (Mon-Fri 8:00 – 18:00) or asiakaspalvelu@klarna.fi.
Ordering
When ordering, the customer must always provide information regarding their name, address, e-mail address, postal address and phone number(s).
As a corporate customer, please provide the name of the company, address, contact person, e-mail address, business ID and phone number(s).
Customers younger than 18 must fill in the name of their custodian in the name field.
Delivery time
Our delivery times in Finland take usually 1-4 business days, and outside of Finland 2-7 business days. That’s basically in a blink of an eye. Read more about delivery terms here. If these times won’t apply for some reason, we will notify you with the expected delivery time by e-mail or phone.
Force Majeure
Colourball Oy doesn’t cover delays, damage of the product or other indirect harm caused by delayed delivery in the event of a force majeure. Colourball Oy reserves the right to change its terms of delivery. The customer must get acquainted with the delivery terms that apply, before placing an order.
Shipping costs
Shipping costs are presented after adding the items you want to the shopping cart and proceeding to checkout.
Customer returns
We want You to be happy with the products purchased and therefore we cover our products with a 30 day exchange and return right. You have the right to exchange the product to a similar one or to a completely different product
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.
Before customer return, please contact us via email at balls@balls.fi and we will provide you instructions regarding the return. Please write in Finnish or English because unfortunately we are not currently able to process messages in other languages.
Contact us before 30 days have passed. In case you contact us after 30 days, the product has no longer the right of return. A return without contacting us does not qualify as a customer return.
We do not take responsibility for any items lost during the return shipping.
As soon as we receive your return shipment, we aim to process your request within 3 business days and will send you an email confirmation once processed. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.
If the customer returns the entire order, the refund covers the total amount of the products only and shipping costs are not refunded.
If you have any questions regarding the process, please contact us.
Please notify
- Products that have been washed, used or in any other way neglected cannot be returned or replaced. The products must be returned in an as good as new condition. Hygienic products such as piercing jewellery and ear piercing earrings cannot be returned! This applies to hair dyes, cosmetics and swimming suits as well!
- We only accept returns of flawless products in an as good as new condition. No stains or cat hair please!
Orders not picked up
In the event of an order not being picked up, the customer pays the shipping costs. Please fill in your contact details carefully when placing your order, this way the transport company can send you a pick-up notification.